Showing posts with label communications. Show all posts
Showing posts with label communications. Show all posts

The Consuming Instinct: What Juicy Burgers, Ferraris, Pornography, and Gift Giving Reveal About Human Nature Review

The Consuming Instinct: What Juicy Burgers, Ferraris, Pornography, and Gift Giving Reveal About Human Nature
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The Consuming Instinct: What Juicy Burgers, Ferraris, Pornography, and Gift Giving Reveal About Human Nature ReviewDr. Saad has been a pioneer in bringing evolutionary ideas to the field of business. An overwhelming body of literature has now demonstrated that human decision-making is influenced by adaptively motivated biases we inherited from our ancestors. It follows that those motivated biases will influence how we allocate our scarce economic resources. This has profound implications for consumer behavior, as Geoffrey Miller and others (Jill Sundie at UT, Vlad Griskevicius at Minnesota, and Josh Ackerman at MIT) have been arguing. These researchers have also been providing ample empirical demonstrations of the power of that viewpoint. Gad Saad has been been advancing an evolutionary approach to business for years, sometimes encountering opposition from colleagues in his field (who labor under a set of false Blank Slate assumptions that Saad reviews in the first chapter, along with brief rebuttals).
The consumer goods in Saad's clever title are not chosen randomly, but are matched to what he views as four overriding Darwinian pursuits:
1. Survival: We are here because our ancestors were inclined to eat fatty cooked meats and other calorie-dense foods scorned by all California vegans today. Transported into the present, our ancestors would have lined up at McDonald's for those juicy burgers in his title. In the modern world, Saad notes that the top ten restaurants are McDonald's, Kentucky Fried Chicken, Burger King, Starbuck's, Subway, Pizza Hut, Wendy's, Taco Bell, Domino's Pizza, and Dunkin' Donuts. That diet does not help us live to 90, but the inclinations that drive those choices probably helped our ancestors survive until reproductive age.
2. Reproduction: As Saad notes, men are overwhelmingly the consumers of pornography, and this sex difference is just the tip of the iceberg. Indeed, flashy overpowered sports cars are also overwhelmingly a male purchase, and, Saad argues, mainly used as a sexual signal (and indeed the media from Fox News to the Belfast Telegraph is abuzz this week with a series of studies by Jill Sundie and colleagues that demonstrates the links between Porsches and mating displays). In Saad's own research, he finds that simply driving an expensive sports car triggers a boost in men's testosterone levels.
3. Kin Selection: Saad notes that many of our purchases are made for direct kin. This month, I've shelled out money for Legos, art supplies, summer recreational programs, as well as a number of special foods aimed to please my seven-year-old son. I just got back from lunch with him, his older brother, and my two grandchildren, and to test your knowledge of marketing behavior and inclusive fitness, guess who paid?
4. Reciprocity: We not only buy gifts and lunches for our kin, we buy gifts for friends, pick up the tab at the restaurant when we're with close friends, and so on. We do so not because we're economically "irrational," but because it feels good to make our close associates feel good. Indeed, gift-giving is linked not only to friends and kin, it is used to woo mates and to maintain relationships with them (think Valentine's day and anniversary presents). I enjoy Saad's abundant use of statistics to bolster the points. He informs us that fully 10 percent of retail purchases in North America are for gifts, which boils down to $1,215 per person, which starts to add up after a while (to a whopping $253 billion per year in the economy, in fact).
One could quibble with Saad's list of motivational forces, but I will instead simply agree with something that David Buss says in the foreward to the Consuming Instinct: This is a book that should be required reading at business schools. Besides a broad-ranging overview of research on marketing, psychology, economics, anthropology, and biology, Saad peppers the book with lots of take-home messages for consumers, policy-makers, and business people (this is an appealing feature of books aimed at the business crowd -- a la Heath and Heath's Made to Stick: Why Some Ideas Survive and Others Die and Goldstein, Martin, and Cialdini's Yes!: 50 Scientifically Proven Ways to Be Persuasive- practical bottom-line suggestions of how the science can be used).
If you are either a professional businessperson or simply a consumer, I would challenge you read this book and Geoffrey Miller's Spent: Sex, Evolution, and Consumer Behavior -- and not come away thinking very differently about people's motives for buying the many, many, things they buy.
Doug Kenrick is author of Sex, Murder, and the Meaning of Life: A Psychologist Investigates How Evolution, Cognition, and Complexity are Revolutionizing our View of Human NatureThe Consuming Instinct: What Juicy Burgers, Ferraris, Pornography, and Gift Giving Reveal About Human Nature Overview

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Advertising Media Planning, Seventh Edition Review

Advertising Media Planning, Seventh Edition
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Advertising Media Planning, Seventh Edition ReviewI've worked in the media departments of two major advertisers and a major advertising agency--and I use this book all the time when I need help on any training sessions I am conducting. It is very thorough with all information you need, but also concise enough not to get bogged down.
For my own use, I find the section on Media Planning Resources on the Internet and invaluable tool to find more information.
A must for any media planner's or buyer's bookshelf!Advertising Media Planning, Seventh Edition Overview

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The Frog and Prince: Secrets of Positive Networking To Change Your Life Review

The Frog and Prince: Secrets of Positive Networking To Change Your Life
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The Frog and Prince: Secrets of Positive Networking To Change Your Life ReviewDarcy's book is terrific for pretty much everyone on the planet. Sounds, a bit much I know, but when you take into account that we all must rely to some extent on the assistance and contacts of others, then there is no better book to cover off the bases of why Networking is a crucial function to understand and master.
The style is straightforward and the content easy to grasp. There really isn't any good reason NOT to follow the concepts explained in this book.
For those of you who groan inside when you hear that you must attend a networking party, this book will surely help you overcome some of the notions you have about networking and what it can do for you. (And it isn't only relevant for business...no matter what you are involved in, having a strong supportive network can only help you.)
Of particular interest to me was the concept of approaching networking (and in a greater sense all relationships) from the perspective of how you can help others. Darcy addresses those networking types who scour a room on the prowl for only those people who can forward their own short-term aims, and rightly characterizes these folks as short-sighted. (These people also give networking a bad name for us simple folk that are only trying to help.) The idea of seeking first what you can do to assist others with their goals is reminiscent of Mr. Covey's "Seven Habits" concept of, "Seek first to understand, then be understood."
Some may think:
But what about the payoff? When will all this helping others help me? It's a shark pond out there and being nice to strangers will only be seen as a vulnerability to be taken advantage of.
If you believe this, I suggest you ask every successful person you have met if they got to where they are now by themselves. The point is, we NEED each other to do neat stuff. And there is no better way to move forward with your own goals than to willingly assist others in achieving theirs. Darcy's book outlines this very clearly and concisely, and offers a lot more useful advice as well.
Buy this book, read this book, and incorporate the ideas in this book into your life, and you will notice a big difference.The Frog and Prince: Secrets of Positive Networking To Change Your Life Overview

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Beyond 3G - Bringing Networks, Terminals and the Web Together: LTE, WiMAX, IMS, 4G Devices and the Mobile Web 2.0 Review

Beyond 3G - Bringing Networks, Terminals and the Web Together: LTE, WiMAX, IMS, 4G Devices and the Mobile Web 2.0
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Beyond 3G - Bringing Networks, Terminals and the Web Together: LTE, WiMAX, IMS, 4G Devices and the Mobile Web 2.0 ReviewI bought this book sometime ago because I thought that the author's previous book was well written, however I never found time to read it thoroughly.
Over past few months, I discovered that I kept going back to the book and the author's blog to look for reference (e.g. to get a better understanding on SIM card, or to calculate spectrum efficiency and cell capacity, etc.). So I decided to bring this book with me on a trip and finally read the whole book (well... almost). I have to say this is another very well written book from the author. The writing is very clear and the figures show up at where they are needed, nothing fancy, dry, or redundant. Just enough text and figures to cover the topic and I never had to re-read a section to understand the subject (like I usually do when reading a 3GPP standard).
What I liked the most about this book is that the selected areas that the author chose to dive into reflected not only his thorough understanding of the standard, but also his obvious hands-on experience. This book was not only well comprehensible, but also practical, an excellent reference to have at your desk for a wireless engineer. I look forward to read future publications from the author, either at his blog or a new book.Beyond 3G - Bringing Networks, Terminals and the Web Together: LTE, WiMAX, IMS, 4G Devices and the Mobile Web 2.0 Overview

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The 29% Solution: 52 Weekly Networking Success Strategies Review

The 29% Solution: 52 Weekly Networking Success Strategies
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The 29% Solution: 52 Weekly Networking Success Strategies ReviewThe authors start out with the premise that although networking is proven to be valuable in business, it is still rarely taught in business schools.
The book begins with a self-analysis test to help determine one's networking skills. Topics and assignments are broken down into 52 weeks, with spaces in some of the chapters for you to write in the book as you do that week's assignment. (Not every week has a writing area, so you may want to keep a separate notebook or keep notes and action steps on a Blackberry/PDA.)
It could almost be called Networking for Dummies or for Introverts or even for Clueless. I say that because the book addresses so many topics that brought some former co-workers and bosses to mind. MANY people who are in business at various levels could be helped by networking, but are not born schmoozers or networkers, and don't know where to begin.
This book charts out one of the simplest game plans for success that I've seen in quite awhile. It is not all new knowledge, but it is all in one place, so you can check off your progress and see what the next step is for growing your skills and your business. The plan is simple, but not always easy. As the authors say, it's netWORKing, not netEATing or netSITTing.
Topics included may require major changes or just minor tweaks to a person's life. Examples are: being accountable to a group, writing thank you notes, being engaging, writing a press release, getting and giving referrals, following up, being a change agent, becoming an expert, and more.
Recommended for complete wallflowers and introverts who may even know but don't ever DO. It's also good for extroverts and "self-made" individuals who think they are the best networkers in the world but who need refinement and more focus on others than just their own abilities and personality.
Terrific reference book to use and refer back to again and again.
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The Net Delusion: The Dark Side of Internet Freedom Review

The Net Delusion: The Dark Side of Internet Freedom
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The Net Delusion: The Dark Side of Internet Freedom ReviewIn The Net Delusion, Morozov positions himself the ultimate Net "realist," aiming to bring a dose of realpolitik to discussions about how much of a difference the Net and digital technologies make to advancing democracy and freedom. His depressing answer: Not much. Indeed, Morozov's book is one big wet blanket on the theory that "technologies of freedom" can help liberate humanity from the yoke of repressive government.
Morozov clearly relishes his skunk at the garden party role, missing few opportunities to belittle those who subscribe to such theories. If you're one of those who tinted your Twitter avatar green as an expression of solidarity with Iranian "Green Movement" dissidents, Morozov's view is that, at best, you're wasting your time and, at worst, you're aiding and abetting tyrants by engaging in a form of "slacktivism" that has little hope of advancing real regime change. The portrait he paints of technology and democracy is a dismal one in which cyber-utopian ideals of information as liberator are not just rejected but inverted. He regards such "cyber-utopian" dreams as counter-productive, even dangerous, to the advance of democracy and human freedom.
Much of the scorn he heaps on the cyber-utopians is well-deserved, although I think there are far fewer of them around than Morozov imagines. Nonetheless, there certainly is a bit too much Pollyanna-ish hyper-optimism at play in debates about the Net's role in advancing liberation of those peoples who are being subjected to tyrannical rule across the planet.
But Morozov simply doesn't know when to quit. His relentless and highly repetitive critique goes well overboard. We can all agree that technology is just one of many tools that can be harnessed to keep the power of the State in check or advance important civic / charitable causes; other factors and forces play an even more important role in promoting democracy and, in particular, ending tyranny. Yet, in his zeal to counter those who have placed too great an emphasis on the role of information technology, Morozov himself has gone too far in the opposite extreme in The Net Delusion by suggesting that technology's role in transforming States or politics is either mostly irrelevant or even, at times, counter-productive.
The more profound problem with Morozov's thesis is that, if he is correct that the Net poses such risks, or undermines the cause of democracy-promotion, isn't the logical recommendation that flows from it technology control or entertainment repression? He never really makes it clear how far he'd go to put the information genie back in the bottle since he simply refuses to be nailed down on specifics int he book. But his tone throughout the book -- speaking of the Net as "a great danger," and "a threat" with many "negative side effects" -- seems to suggest that some form of technological control or information repression may be necessary.
Morozov is on somewhat stronger footing in highlighting the paradoxical danger of voluntary information exposure in an age of ubiquitous digital connectivity and communications. But let's say it is true that social networking tools and other digital technologies which allow greater online personalization and socialization also potentially facilitate increased government surveillance by the State. What are we to do about that? Again, he doesn't really say.
He also scores some points for rightly pointing to the hypocrisy at play in the United States today -- by both government and corporations --" when it comes to the promotion of Net freedom globally. American leaders in both government and business need to better align their actions with their rhetoric when it comes to the interaction of government and technology. Too often, both groups are guilty of talking a big game about the Internet and freedom, only to later take steps to undermine that cause. But, strangely, he continues on to suggest that we should simply get used to the increasing politicization of the Net, even though it's unclear how that would help his cause.
To summarize, Morozov is quite right about the excessive euphoria currently surrounding the relationship of the Net to politics and regime change, but I think he's gone a bit overboard in The Net Delusion.
[My complete review of Morozov's "Net Delusion" can be found on the Technology Liberation Front Blog]The Net Delusion: The Dark Side of Internet Freedom Overview

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Citizen Marketers: When People Are the Message Review

Citizen Marketers: When People Are the Message
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Citizen Marketers: When People Are the Message ReviewOne of the first things that struck me when I began reading Citizen Marketers, was the ability that Ben and Jackie (calling them McConnell and Huba just doesn't fit) have to take a concept as misunderstood as Social Media, and scale it down to where it is accessible to all, and to do so without talking down to the reader. In fact, the book does such a good job of giving background on the various forms of social media, that it can double as a general primer on the subject.
But where CM shines is in explaining what exactly Citizen Marketing is, who these people are, and what motivates them. I'll be honest, going into reading this book, I was a bit worried that this would simply be a collection of case studies providing examples of citizen marketing, bookended with an introduction and conclusion chapter. Nothing could be further from the truth. Instead, Ben and Jackie have done exhaustive research into the subject of citizen marketing, and instead of simply rehashing examples such as the CGM buzz behind Snakes on a Plane, Jarvis' Dell Hell, or the liberation of Fiona Apple (quite possibly my favorite story in the book, which I'd never heard of previously), Ben and Jackie talked to all the parties involved, and discovered what they did, why they did it, and who they did it for.
Their conclusion was that they were dealing with, concerned citizens. Citizens whose love of their favorite brand compelled them to take action on its behalf. And thanks to the rise of the internet, and more specifically social media, those concerned citizens not only have the tools necessary to produce their own brand marketing, they have the ability to reach others, and mobilize them to share their cause. One person's blog post lamenting the cancellation of a favorite TV show can blossom into a full-fledged petition drive that saves the series. A bad customer service experience at a fast food restaurant can be recorded and uploaded to YouTube within minutes. Jarvis' post about his dissatisfaction over his Dell erupted into Dell Hell, which eventually forced the Austin-based computer maker to totally re-examine their customer-service, and revamp their policy on reading and responding to bloggers(IOW, creating a policy for reading and responding to bloggers).
But in my opinion, the heart of the book lies in Ben and Jackie's breakdown of Citizen Marketers into four distinct categories, which they have dubbed 'The Four Fs', all with their own motivations for their actions:
1. Filters
The Filters collect all manner of stories, blog posts, podcasts, etc. related to a specific topic, and present them in one place. These filters serve mainly as an aggregator for content in all forms related to a particular topic, but also add their own analysis and commentary on occasion.
2. Fanatics
The Fanatics are very similar to evangelists. They love(obsess?) over their favorite brand/product/person/company, and are committed to informing others about this topic. They are in the truest sense of the term 'Customer Evangelist'. But they also have great love for the brand/company/person, and aren't afraid to criticize any action that they feel is detrimental to its progress.
3. Facilitators
Facilitators are community creators/builders. They bring like-minded individuals together around a central framework, usually an only forum or blog. Ben and Jackie liken them to 'online mayors'.
4. Firecrackers
Firecrackers are the one-hit wonders of citizen marketers. They may create a hit sensation viral video, or a blogging meme, and then never be heard from again. As with their namesake, they burn very brightly and quickly, and burn out just as rapidly.
In conclusion, buy this book. It isn't a marketing book, it's a book about your community of customers. What motivates them, and what inspires them to take action, both on behalf of, and against your brand. A customer is shaken from their apathy toward a brand, and spurned to action either in response to a brand's indifference towards them, or as a result of the brand's reaching out and offering the hand of empowerment to them. Right now your brand likely sits on one side of this fence, and gaining a better understanding of your customers and what gives them the incentive to act, will help you understand how they view you.
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The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age Review

The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age
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The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age Review"The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age" is a full-blown training course in a book. Author Jane Jordan-Meier has used her vast experience in the media, PR and media-management to craft a resource that will be invaluable to all who face, or may have to face, a crisis.
Jordan-Meier draws on the extensive crisis-management research (particularly post 9/11) to show that patterns of media reporting (in all types of media) provide some future predictability in how future crises may be covered. This research also shows that news coverage of a crisis follows specific narratives and the public, perhaps unknowingly, expect "certain narratives to appear at certain times".
Based on this research and her media experience, Jordan-Meier has identified four stages that all crises go through. With press and media examples, personal insights, and tips and suggestions, she then shows how to plan for and manage each stage of a crisis.
For some unknown reason, I thought this might be a difficult book to review. It's not. The book is well set out. Chapters are short and well structured. Most importantly, there are plenty of examples to illustrate key points. Many of these examples are stories that we all know and have lived through - 9/11, Fort Hood shootings, Exxon Valdez, BP oil spill - to name just a few. With these personal experiences, it's very easy for the reader to see where the author's methodology and techniques were working, were partially applied, or were not applied at all.
The book is set out in five sections starting with crisis definition and the role of the media, through to engaging with the media and concluding with communication rules and tools. I particularly like Section II, Steps of a Crisis. Here the author shows how we can best manage through each of the stages, or in the case of the dreaded stage 3, how effective crisis planning and management can assist us to skip straight to stage 4. This section provides structure and context for the remainder of the book. For example, how selecting the most appropriate spokesperson and managing interviews effectively, can influence the public's perception of how the crisis is being managed. There's also an extensive appendix with sample forms, policies and resources.
The roles, and management of all the various forms of social media in a crisis, are also very thoroughly outlined.
I've no doubt that every good communication professional will read and gain from this book. So should every good CEO. For as Jordan-Meier points out, the "credibility factor for CEOs (2010 Edelman Trust Barometer) was 40%" only slightly above politicians at 35%, so surely a ready-made market. Highly recommended.
Reviewed by: Bob Selden, What To Do When You Become The Boss: How new managers become successful managersThe Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age Overview

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Networks and States: The Global Politics of Internet Governance (Information Revolution and Global Politics) Review

Networks and States: The Global Politics of Internet Governance (Information Revolution and Global Politics)
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Networks and States: The Global Politics of Internet Governance (Information Revolution and Global Politics) ReviewMilton Mueller's "Networks and States: The Global Politics of Internet Governance," continues his exploration of the forces shaping Internet policy across the globe. What Mueller is doing in his work in this book and elsewhere is becoming the early chronicler of the unfolding Internet governance scene. He meticulously reports on, and then deconstructs, ongoing governance developments along the cyber-frontier. He is, in effect, a sort of de Tocqueville for cyberspace; an outsider looking in and asking questions about what makes this new world tick. Fifty years from now, when historians look back on the opening era of Internet governance squabbles, Milton Mueller's work will be among the first things they consult.
Mueller's goal in "Networks and States" is two-fold and has both an empirical and normative element. First, he aims to extend his exploration of the actors and forces affecting Internet governance debates and then develop a framework and taxonomy to better map and understand these forces and actors. He does a wonderful job on that front, even though many Net governance issues (especially those related to domain name system issues and ICANN) can be incredibly boring. Mueller finds a way to make them far more interesting, especially by helping to familiarize the reader with the personalities and organizations that increasingly dominate these debates and the issues and principles that drive their actions or activism.
Mueller's second goal in "Networks and States" is to breathe new life into the old cyber-libertarian philosophy that was more prevalent during the Net's founding era but has lost favor today. Mueller says his "normative stance is rooted in the Internet's early promise of unfettered and borderless global communication, and its largely accidental and temporary escape from traditional institutional mechanisms of control." Mueller makes a convincing case for giving cyber-libertarianism, or what he calls "denationalized liberalism," another chance; a chance that it really never had. "At its core," Mueller continues, "denationalized liberalism favors a universal right to receive and impart information regardless of frontiers, and sees freedom to communicate and exchange information as fundamental and primary elements of human choice and political and social activity." Moreover, "this ideology holds a presumption in favor of networked, associative relations over hierarchical relations as a mode of transnational governance," he argues. "Governance should emerge primarily as a byproduct of many unilateral and bilateral decisions by its members to exchange or negotiate with other members (or refuse to do so)." Finally, he says, "a denationalized liberalism strives to make Internet users and suppliers an autonomous, global polity." In essence, it's about free will, freedom of action, and freedom of association. It's essentially classical liberalism for the Information Age. Mueller admits that "such an ideology needs to answer tough questions about when hierarchical exercises of power are justified and through which instruments they are exercised." But he continues on to make the case for "question[ing] the scope of national sovereignty over communications." "The governance of the Internet needs to explicitly recognize and embrace the principle that there are limits to national sovereignty over the flow of information," he says.
Mueller makes two additional crucial points in formulating his normative approach. First, he argues that from the perspective of Internet governance and individual rights, it is almost impossible to imagine an expansion of global Net governance for speech that does not also entail more significant economic regulation, or vice-versa. Second, he notes that "Denationalized liberalism embraces both property and commons and seeks to leverage their complementarities. It recognizes the coexistence and interdependence of markets, exclusive property rights, and shared/unowned resources in communication and information. It rejects the false idea that commons and property are mutually exclusive, totalizing principles for economic organization, seeing them instead as distinctive methods of organizing access to resources with their own virtues and failings." In other words, a proper understanding of cyber-libertarianism or denationalized liberalism shows that it is fundamentally agnostic as it pertains to proprietary versus commons-based form of production.
Mueller has made a beautiful case for cyber-libertarianism and he has given the movement its marching orders: "In short, we need to find ways to translate classical liberal rights and freedom into a governance framework suitable for the global Internet. There can be no cyberliberty without a political movement to define, defend, and institutionalize individual rights and freedoms on a transnational scale."
Even if you aren't compelled to join the cause, however, I highly recommend you pick up Mueller's "Network and States," anyway. It's a terrific survey of the current state of Internet governance and an important work of political science since it offers us a useful spectrum of Net governance viewpoints. It belongs on the bookshelf of every serious student of cyberlaw and information technology policy.Networks and States: The Global Politics of Internet Governance (Information Revolution and Global Politics) Overview

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Network Nation: Inventing American Telecommunications Review

Network Nation: Inventing American Telecommunications
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Network Nation: Inventing American Telecommunications ReviewThis book, based on new archives, presents a wealth of new information on Western Union and Bell. An invaluable resource. In particular, possibly the most useful book on Western Union yet published. The Bell sections present new information that threatens many of the existing theories of why AT&T came to rule American telecommunications as a private regulated monopoly.Network Nation: Inventing American Telecommunications Overview

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Pre-Commerce: How Companies and Customers are Transforming Business Together Review

Pre-Commerce: How  Companies and Customers are Transforming Business Together
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Pre-Commerce: How Companies and Customers are Transforming Business Together ReviewI met the author of this book at the South By Southwest conference in Austin yesterday, and received a copy of the book as well. I've been reading it since yesterday and wanted to share an early endorsement. If you are in sales, marketing, management or otherwise care about your company and its survival, buy this book and begin to study it. Precommerce defines in very clear terms the role customers now have in making decisions about your products, people, company and brand. And how companies must acknowledge that traditional marketing (eg: the 4Ps) are now virtually obsolete in a world where customers and potential customers can interact directly and in communities across the web often without ever visiting your corporate web site, reading your sales materials, etc.
Buy this book. Read it. Discuss it. Precommerce should become a new term in business in order to understand what customers are doing today BEFORE they buy -- or make the decision not to.Pre-Commerce: How Companies and Customers are Transforming Business Together Overview

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It's Who Knows You: Networking Your Way to Success Review

It's Who Knows You: Networking Your Way to Success
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It's Who Knows You: Networking Your Way to Success ReviewI originally got this book for my wife, since she had just received a promotion at work and she's a dog lover. I thought the combination of the two would be good for her, since she's not a big reader of business books on leadership. I ended up reading the whole thing myself... and she got it after I was through.
McArdle's love for dogs is apparent throughout the book, but her insights about people and performance are what makes this book sing. Ramerman's contributions at the end of each chapter -- he calls them High-Gain Insights -- are great practical ideas on how to put the principles of each chapter to good use in your own work situation.
This is a FUN business book that doesn't read like a business book... but still delivers on sound, memorable business advice and information. It's a quick read, even at 200+ pages, and the stories alone are enough to make you want to keep reading. I found particular value in the chapters titled "Become An Encouraging Presence", "Find Joy", and "If You Want To Have Fewer Conflicts, Have More Of Them".
I liked it so much that I'll be giving out several of these as holiday gifts this year... especially to those who I know are dog lovers.It's Who Knows You: Networking Your Way to Success Overview

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Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Communicators) Review

Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Communicators)
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Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Communicators) ReviewHoltz and Havens put together the business book I've been hoping for. The premise of this groundbreaking business-strategy book is that companies need to be more forthcoming with information about the internal workings of their business. There are three "publics" that a business deals with, according to this book: external (the public), internal (employees) and investors.
From Enron to AIG, opacity in how executives make decisions has cost investors, employees and investors dearly, and the government is stepping up regulations to force companies to be more transparent. Holtz and Havens show that companies that have been transparent all along--with liberal employee-blog policies, social marketing policies and releasing what was once sensitive information (financials, research, opinions, and the handling of corporate mistakes and blunders)--have always fared better and retained the loyalty of their publics even in bad times.
There are concerns to being transparent. Some information is not for competitors' eyes, and some information cannot be legally exposed, especially in publicly traded companies. But the argument for releasing as much information as possible is put forth quite admirably.
By being transparent, a company becomes motivated by honesty, not greed. The employees have a better understanding if the bottom line, and investors feel more confident about the management decisions. A two-way conversation with the public means that a company is better positioned to compete.
The most important points that Holtz and Havens make are that corporate transparency is a legal, moral and competitive requirement, and that transparency among businesses is inevitable, that opacity is not only futile, but self-destructive.
I strongly recommend this book, with a rating of A+. Not only was I inspired by what Holtz and Havens wrote, I am moved to incorporate their ideas into the Flying Pen Press way of business.
Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Communicators) Overview

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Building The Ultimate Network Review

Building The Ultimate Network
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Building The Ultimate Network ReviewThis book has so many different suggestions that I needed to have a notebook nearby to capture the ideas. I wrote one of the chapters, so buying the book was a no brainer, but now that I've read the other chapters, I'm sooooo glad I was involved. Great stuff!Building The Ultimate Network Overview

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Social Media for Social Good: A How-to Guide for Nonprofits Review

Social Media for Social Good: A How-to Guide for Nonprofits
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Social Media for Social Good: A How-to Guide for Nonprofits ReviewI follow Heather's blog and find her ideas very useful. This book seems to bring together most of her ideas in a very tight and well organized book. It is easy to find an idea and put it to use. Many of these ideas are in her blog, but this is so much easier for those who are beginners or advanced beginners with social media. I recommended it to several folks who won't go looking through blogs for answers,but who would find a book easy. So many ideas, I get inspired and start writing down my own adaptations and how I can make these ideas work. I love the "Nonprofit Examples of Excellence" so I can go to those sites and see for myself how they use the ideas.Social Media for Social Good: A How-to Guide for Nonprofits Overview

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The Connect Effect: Building Strong Personal, Professional, and Virtual Networks Review

The Connect Effect: Building Strong Personal, Professional, and Virtual Networks
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The Connect Effect: Building Strong Personal, Professional, and Virtual Networks ReviewI must say that I found this book very insightful. I thought I had a well-developed network, but now realize that with a little more effort and a better approach I can leverage my network for both professional and personal growth. This book was a great read and it will definitely be a good resource for me going forward.The Connect Effect: Building Strong Personal, Professional, and Virtual Networks Overview

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Digitally Enabled Social Change: Activism in the Internet Age (Acting with Technology) Review

Digitally Enabled Social Change: Activism in the Internet Age (Acting with Technology)
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Digitally Enabled Social Change: Activism in the Internet Age (Acting with Technology) ReviewEarl & Kimport take on what I like to think of as the silent debate between scholars of digital media and collective action on the one hand, and many traditional experts on social movements, protest, interest groups, and political mobilization on the other. The traditional view encompasses the concession that collective action can happen quickly now because of digital media; but that view has been, frankly, rather skeptical that anything important is happening. Or at least that digital media are really central to those visibly important developments that do occur in the present era.
Earl & Kimport throw down a serious challenge, by arguing that there is more going on than decreased costs and speed in the world of protest and social movements: resource accumulation is not a pre-requisite, organization-building is not necessary, co-presence is not necessary, and neither is a strongly shared collective identity. They are interested in what this means theoretically.
A key part of their argument is that digital media make costs a variable, whereas costs were previously understood as a fixed requirement of social movements. When costs are variable, then so are things that depend on costs, such as organization.
This is a solid idea and they are almost certainly right. I would like to see this argument fleshed out further, however. They make the case that digital media may in some cases not change the underlying dynamics of collective action but simply magnify or accelerate some aspects of it, which they call the "supersize" effect. In other cases, use of digital media transforms collective action into what they call the world of "theory 2.0." Their argument for what regulates these two pathways is how effectively people exploit two key affordance of digital media: sharply reduced costs, and freedom from requirements for co-presence in time and space. This may under-specify the problem.
Their argument amounts to the case that these developments break the reigning social movement paradigm, they don't just stretch it. This paradigm-challenging character of digitally enable social change explains why, in my view, the academic debate has been often silent. For the most part, it is new generations of scholars who are fascinated by digital media and who are pointing to ways that it challenges old theory. Advocates of old theory often avoid joining the debate, in favoring of doing pretty much what Thomas Kuhn describes as happening when anomalies arise in existing paradigms, namely looking the other way. This book should be read and assigned not only by scholars of digital media, but those who teach classic social movement theory.Digitally Enabled Social Change: Activism in the Internet Age (Acting with Technology) Overview

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