Showing posts with label knowledge management. Show all posts
Showing posts with label knowledge management. Show all posts

The Handbook of Community Practice Review

The Handbook of Community Practice
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The Handbook of Community Practice ReviewBook shipped quickly and was in excellent condition as stated. Easy transaction would buy againThe Handbook of Community Practice Overview

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The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion Review

The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion
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The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion ReviewJohn Hagel, John Seely Brown and Land Davison (HSBD) have written a good book with strong views on the future nature of enterprises and their relationship to individuals. The Power of Pull is one of the most comprehensively thought out books on the subject of social media and the future of the enterprise to have come out. It goes way beyond the buzzword or branding driven works that concentrate more on staking out territory than investigating the future of companies, individuals and technology.
This is not a technology book, in fact it is more about the theory of the individual, their value and the impact of that value on companies. Hagel and Seely Brown's central premise is that "institutions will be shaped to provide platforms to help individual achieve their full potential by connecting with others and better addressing challenging performance needs" page 8. This is a distinctively different view form others who see the future of social computing as one of communities or collectives taking action. Hagel, Seely Brown and Davison then go on to discuss such an environment as one of "pull" with three basic principles
*Finding and accessing people and resources we need
*Having the ability to attach people and resources to yourself that are relevant and valuable
*Pull from within ourselves the indicate and performance required to achieve our potential
Now you can combine the quote and the points above and think this is a book at the cross roads between an academic researcher and Tony Robbins. This book is anything but. I have tremendous respect for this duo and they along with Davison have delivered a comprehensive and thoughtful book on a complex subject.
Hagel, Seely Brown and Davison see pull concentrating on the innovation and new ideas that come from the people on the edge, those who are experimenting and pushing the envelope. They use the example of large wave surfing to illustrate that people working on the edge of their profession deploy sophisticated tools and communications patterns to make breakthroughs.
Creating breakthroughs is an integral part of competing in the future and therefore something that companies need to get better at. That is where the individual fits into their argument, they can engage the edge, learn more, build the relationships that bring the best of the edge into their creation spaces that allows them to leverage themselves in the corporation. It is an interesting premise and one that the authors illustrate through several `mavens'
I recommend this book in general and particularly the introduction and first chapter to business leaders who want a different view on the future and social media. Lately there are few books that I have highlighted or taken notes in the margins as much as I have with this one. There are a few strong ideas, well presented and discussed.
Strengths.
*The introduction - among the best and clearest I have ever read. It lays out the issues and scope of the book in a way that helps you figure out where to concentrate your attention as you read.
*The blending of business activities with technology as the book talks about the importance of platforms rather than applications and how enterprises will operate and compete more on platforms than products or market positions.
*Anti-hype, this is a serious look at the future without the platitudes about the net generation or how all our skills and what we know will be rendered irrelevant. In fact it is much the opposite.
*A rich blend of academic and engineering approaches to the issues that make for deep treatment of the issues.
Challenges
*The book gets repetitive at times particularly as it talks through the three aspects of pull. It often relies on the same story that can lead to it becoming worn and overused. The reliance on three or four cases does provide depth, but no one case can fit all of these ideas, reducing the effectiveness of the examples.
*The two major examples are non-business examples that are fun to read, but challenging to see how it applies to me. It was great to learn about surfing and the world of warcraft but real companies are applying these ideas and it would have been better to hear about them.
*The book has more than its share of jargon and in an engineering/academic style this makes reading it a little harder than it should. Jargon includes: push, pull, edge, creative spaces, big shift and shaping strategies to name a few. This is where the consultant-ese gets in the way.
*The emphasis and contrast between push and pull is stark and needs to be for literary purposes. However much of the economy and much of our work will remain heavily push influenced even when we are all knowledge workers. Building that bridge is the bigger challenge than saying 'all smart people go be self actualizing.'
Finally, this book is a Deloitte developed book and the authors are all associated with Deloitte. The authors have done a great job in not writing a book about why you should buy pull based consulting services. While the authors have done a nice job in maintaining or presenting their ideas independently, they have a business basis that the reader should take into consideration. Still recommended, but the ideas are big, the presentation comprehensive so you will need to pull on your thinking cap and take the time to reflect on what is in this book. Enjoy.The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion Overview

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Cultivating Communities of Practice Review

Cultivating Communities of Practice
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Cultivating Communities of Practice ReviewWenger, McDermott and Snyder draw on the past to describe the usefulness of a community of practice. In the Stone Age knowledge was passed on to others while people gathered around a fire and discussed hunting strategies. A community of practice is a group of people who may be trying to solve a problem and who interact about a topic in order to deepen their knowledge. The aim is shared insight and information. The authors write that in the time of ancient Rome corporations of metalworkers, potters, masons and craftsmen formed communities with a combined business and social function. Moreover, in the Middle Ages artisans formed guilds as a way to share knowledge and experiences. Therefore, the authors argue that community as a basis for knowledge creation and management has a long historical tradition.
Wenger, McDermott and Snyder believe that knowledge management needs to become more systematic and deliberate. The authors believe in the collective nature of knowledge, which involves every person contributing their perspective of a problem. A Community of Practice (CoP) allows for the connection of isolated pockets of expertise across an organization. The CoP consists of a domain of knowledge, a community of people and the shared practice they are developing. The community environment allows for interactions, relationships, sharing of ideas and the opportunity to ask difficult questions. The purpose of the CoP is to create, expand and exchange knowledge. The authors believe that a large number of CoP members rarely participate. Instead they watch the interaction and learn from the discussions that occur, learning from them. The authors believe that the most valuable activities consist of informal discussions that occur between members to solve a particular problem. A case study given is that of Shell, which has created CoP's around particular technical topics.
Wenger, McDermott and Snyder go into detail over how a CoP functions. At the beginning it is important to find common ground between all the members of the community. Members need to find out if they share similar problems and passions with one another. The authors believe a variety of communities exist: help communities, best practice, innovation and knowledge stewarding communities. Usually a community coordinator is needed who identifies important issues and plans events. The author's method for assessing the performance of a community consists of asking the questions: What did the community do? What knowledge did they produce? And how were those applied to get results?
All the characteristics mentioned, although are only intended by the authors to represent a CoP, share similarities with a virtual community. In fact the authors believe that Internet technology such as asynchronous threaded discussions can be used for distributed communities of practice. In fact some CoP's have websites where members have their pictures and biographical information on the site. However, Wenger, McDermott and Snyder make no connection between a community of practice and a virtual community. In fact they don't mention the two being related in any way at all, despite the dynamics appearing to be very similar. At the end of the book this omission seems very obvious given the incredible growth of virtual community at eBay and Amazon.Cultivating Communities of Practice Overview

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The Wealth of Networks: How Social Production Transforms Markets and Freedom Review

The Wealth of Networks: How Social Production Transforms Markets and Freedom
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The Wealth of Networks: How Social Production Transforms Markets and Freedom ReviewFirst, I should note that The Wealth Of Networks is terribly edited. Given that Benkler thanked his editor for his Herculean work at the beginning of the book, I can only imagine the state it started in; as it is, it ended with glaring grammatical errors, including using "effect" when he meant "affect" and "wave" when he meant "waive". (I'll provide specific examples sometime tomorrow.) Editing, apparently, is a craft that is only noticed in its absence. I didn't realize this until I read The Wealth of Networks. By the time I was done with the book, I was copyediting every page.
None of this mentions the stylistic errors, which are rife. Benkler uses the first-person singular pronoun once, or possibly twice, in the whole book; its use is jarring. The rest is passively voiced and all the words are sesquipedalian. Nothing's wrong with inconsistency in style, when deployed artfully, but it feels more like an oversight here than a deliberate plan.
Those of you who've read the book will perhaps object to all this cavilling over style. Again, it's only noticeable because it's so bad; normally I would almost ignore the style and get to the meat of the argument. It was hard to do so here.
Benkler's argument is quite systematic and nearly has the force of pure logic. His claim -- propounded over a decade's worth of papers and synthesized in this book -- is that the new economics of the Internet fundamentally change deep parts of our culture. Cheap communication allows projects like Linux and the Wikipedia to emerge and more to the point work very well. Each of us can invest trivial amounts of our time and money, yet the end result is something much greater than any of us could have expected. Person A links to person B on his website, and lots of person A's follow along with their own person B's. Pretty soon there's enough information -- from our trivial little links alone -- that Google can come through and aggregate that information into a profoundly useful information-retrieval tool. Millions of people click on star ratings on Amazon, and pretty soon we can all get highly accurate suggestions about books we might like. I copyedit the Wikipedia, and so do hundreds of thousands of others; before long, the Wikipedia competes with Britannica.
Benkler's task is to take his understanding of what makes all this stuff tick, and think through the consequences. What does it mean for democracy when people can communicate cheaply? We're starting to get a taste of the answer with blogs. The media available for political discourse before the Net came around -- like television -- were passive. Someone else produced a lot of content at great cost, and pushed it out to a lot of stupid devices that couldn't really do anything interesting; televisions are "dumb terminals" for video. Now we can all be publishers for no cost, and the devices are smart enough that we can talk back and start conversations. Yes, we're still getting much of our news from old-media stalwarts like the New York Times, but the medium allows us to blog about it, post comments to others' blogs, and search around and see what others have said about it. All of this is possible because the publishing tools are getting easier, because communication is cheap, and because computers are increasingly available to everyone. We now have media that permit and encourage conversation; the old broadcast media never did.
In a world where communication is no longer passive, and where you don't need a multimillion-dollar television studio to get your ideas out to the world, democracy changes radically. For one thing, the fringes suddenly have a voice that they didn't have before. It's obvious, just from thinking for a moment about how mass media work, that they serve inoffensive pabulum to the least common denominator. If you can choose to broadcast a show that might offend people or upset them (say, displaying images from Abu Ghraib), or else broadcast the latest news about Brad and Jen, you will choose the latter in a heartbeat. The point in mass media is not to publish the widest array of views, but to maximize revenue. Maximizing revenue means appealing to the broadest mass of people, which in turn means being as inoffensive as possible.
It's not difficult to see that mass-market media incentives are quite different than the incentives that a democracy should strive for. Commercial interests are not our interests, orthodox capitalist training to the contrary. So what happens when media become non-commercial, like blogs? Suddenly you have millions of people who can get their ideas out to the world, and lots of things happen. For instance, it becomes clear to people that there's more than just the Republican Party and the Democratic Party -- or even Republicans, Democrats, Greens and Libertarians. The whole tone of the culture changes. Biting commentary gets airtime. We become active. We argue, like people in a democracy are supposed to.
All of this is not pie-in-the-sky idealism. As Benkler makes very clear, it's kind of inevitable. The axiom is basically this: people will do more of what's easy for them, and less of what's difficult. With the cost of communications technology now negligible, lots of things become easy.
The objection that not everyone is a blogger is irrelevant. It may in fact be true that the majority of Americans are passive dullards. Even if it is, the fact remains that there is a new set of technologies that let many of us do things that we couldn't have done before, and it would take willful blindness to believe that this leaves democracy unchanged.
Benkler builds out the argument in considerably more detail and considerably more verbosity. He wants you to understand what is likely to come out of all of this, what the challenges are, and where the promise may lead us. It's a tremendous synthesis.
Alas, it will take people like Larry Lessig to make Americans understand this promise; Benkler has confined himself to academia. As I may have mentioned, I've heard a lot of trashing on Lessig recently -- that he's a shallow thinker who wasn't even a good enough lawyer to win Eldred. I've heard Benkler's book described as a landmark that people will be discussing in 20 years. Allow me to disagree. I think Code is a much more important work, both for the ground it cleared and for its rhetorical power. I think Lessig's later book Free Culture could actually get people storming the gates of Disney, whereas Benkler will never.
More to the point, Benkler's work seems like much more of a look back than a plan for forward motion. If you already use Linux and have internalized its lessons, you hardly need the theory that Benkler gives you. If you have really thought about the Wikipedia, then you can skip over that chunk of his book. A copy of Code and a thorough understanding of the GPL will probably give you 90% of what The Wealth of Networks does.
In twenty years, The Wealth of Networks will stand as a very nice description of the world as it stood in 2006. Code will mark the beginning of a movement. As someone who is ensconced in that movement, I believe that everyone should have a copy of The Wealth of Networks on his shelf and a copy of Code in his pocket.The Wealth of Networks: How Social Production Transforms Markets and Freedom Overview

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