Showing posts with label future. Show all posts
Showing posts with label future. Show all posts

Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services Review

Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services
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Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services ReviewMy first impression of Brett King's book is that it speaks my language. As advertised, this is truly "not a book for bankers that want to maintain the status quo." Brett dives into his topics with enthusiasm and talks very directly about how customer behavior and technology, always disruptive forces, are dramatically changing the financial services industry. The book covers everything from measurement of customer/client/member expectations and experience, and offers very good insight on how to improve service levels through the very disruptive forces that often befuddle this industry (e.g. new technologies like social media, mobile payments, OFM). He dedicates entire chapters to topics like the call center, brick and mortar branching, CRM, and VRU systems to manage customer interactions. Who else writes about VRU systems in banking and the impact on the customer experience? He offers sage advice on the state of web development in meeting customer needs (lacking in many industries quite frankly) and other self-service channels like ATMs and online/remote banking. He does a good job of providing some context for technology changes, and how recent innovation will impact banking over the next decade. If you are in financial services industry and are interested in where banking is heading, you'll be well served by picking this book up and being part of ongoing trends that will be impact our industry. With technology changing every day, join the conversation at [...] and the author's Bank 2.0 blog at [...]. Last tip: Be prepared for the next decade in banking by setting your road map today. Pick this up before your Chairman or CEO does!
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services Overview

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The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion Review

The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion
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The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion ReviewJohn Hagel, John Seely Brown and Land Davison (HSBD) have written a good book with strong views on the future nature of enterprises and their relationship to individuals. The Power of Pull is one of the most comprehensively thought out books on the subject of social media and the future of the enterprise to have come out. It goes way beyond the buzzword or branding driven works that concentrate more on staking out territory than investigating the future of companies, individuals and technology.
This is not a technology book, in fact it is more about the theory of the individual, their value and the impact of that value on companies. Hagel and Seely Brown's central premise is that "institutions will be shaped to provide platforms to help individual achieve their full potential by connecting with others and better addressing challenging performance needs" page 8. This is a distinctively different view form others who see the future of social computing as one of communities or collectives taking action. Hagel, Seely Brown and Davison then go on to discuss such an environment as one of "pull" with three basic principles
*Finding and accessing people and resources we need
*Having the ability to attach people and resources to yourself that are relevant and valuable
*Pull from within ourselves the indicate and performance required to achieve our potential
Now you can combine the quote and the points above and think this is a book at the cross roads between an academic researcher and Tony Robbins. This book is anything but. I have tremendous respect for this duo and they along with Davison have delivered a comprehensive and thoughtful book on a complex subject.
Hagel, Seely Brown and Davison see pull concentrating on the innovation and new ideas that come from the people on the edge, those who are experimenting and pushing the envelope. They use the example of large wave surfing to illustrate that people working on the edge of their profession deploy sophisticated tools and communications patterns to make breakthroughs.
Creating breakthroughs is an integral part of competing in the future and therefore something that companies need to get better at. That is where the individual fits into their argument, they can engage the edge, learn more, build the relationships that bring the best of the edge into their creation spaces that allows them to leverage themselves in the corporation. It is an interesting premise and one that the authors illustrate through several `mavens'
I recommend this book in general and particularly the introduction and first chapter to business leaders who want a different view on the future and social media. Lately there are few books that I have highlighted or taken notes in the margins as much as I have with this one. There are a few strong ideas, well presented and discussed.
Strengths.
*The introduction - among the best and clearest I have ever read. It lays out the issues and scope of the book in a way that helps you figure out where to concentrate your attention as you read.
*The blending of business activities with technology as the book talks about the importance of platforms rather than applications and how enterprises will operate and compete more on platforms than products or market positions.
*Anti-hype, this is a serious look at the future without the platitudes about the net generation or how all our skills and what we know will be rendered irrelevant. In fact it is much the opposite.
*A rich blend of academic and engineering approaches to the issues that make for deep treatment of the issues.
Challenges
*The book gets repetitive at times particularly as it talks through the three aspects of pull. It often relies on the same story that can lead to it becoming worn and overused. The reliance on three or four cases does provide depth, but no one case can fit all of these ideas, reducing the effectiveness of the examples.
*The two major examples are non-business examples that are fun to read, but challenging to see how it applies to me. It was great to learn about surfing and the world of warcraft but real companies are applying these ideas and it would have been better to hear about them.
*The book has more than its share of jargon and in an engineering/academic style this makes reading it a little harder than it should. Jargon includes: push, pull, edge, creative spaces, big shift and shaping strategies to name a few. This is where the consultant-ese gets in the way.
*The emphasis and contrast between push and pull is stark and needs to be for literary purposes. However much of the economy and much of our work will remain heavily push influenced even when we are all knowledge workers. Building that bridge is the bigger challenge than saying 'all smart people go be self actualizing.'
Finally, this book is a Deloitte developed book and the authors are all associated with Deloitte. The authors have done a great job in not writing a book about why you should buy pull based consulting services. While the authors have done a nice job in maintaining or presenting their ideas independently, they have a business basis that the reader should take into consideration. Still recommended, but the ideas are big, the presentation comprehensive so you will need to pull on your thinking cap and take the time to reflect on what is in this book. Enjoy.The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion Overview

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Total Recall: How the E-Memory Revolution Will Change Everything Review

Total Recall: How the E-Memory Revolution Will Change Everything
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Total Recall: How the E-Memory Revolution Will Change Everything ReviewOn his website, The Technium, Kevin Kelly (of Wired and Whole Earth fame)
writes about "What Technology Wants."
Here's what IT wants - "Everything, Everywhere, All the Time."
In IT's strive toward omniscience, it's clear that the next key piece is
Total Recall of all personal, individual memories.
Gordon Bell and Jim Gemmell lay out precisely how and why that will happen.
I've been in the memory business for over 40 years:
first as a student of neurobiology at MIT, then as an AI researcher at Stanford,
and finally as a physician. (Search "Bob Blum" for my essays on
machine consciousness and other Big Questions.)
I had heard of Gordon Bell for decades, but had never met him
until recently when I heard Gordon and Jim present this work
at the (Xerox) PARC Forum. (That video is now on the PARC Forum archive).
That prompted me to buy the book.
Despite being age 75, Gordon is a lively, energetic spirit
who readily deflected my public query/position ,
"don't neuroscientists consider forgetting to be crucial
as a means of increasing memory relevance?"
(My concern then and still is on maintaining high signal to noise ratio -
quieting the mind to achieve the zen of pure signal.)
Young Jim Gemmell is also bright and engaging.
Although I'm guessing that Jim contributed half of the leg work,
the book is presented as a first person account of Gordon's 75 year life.
The work is a delightful combination of the future of personal data capture
as well as a recounting of their experiences with MyLifeBits, a system implementation.
That work was presented in Scientific American in March 2007 online - qv.)
Gordon has ridden the ascendancy of IT from prebirth
(the family business was Bell Electric), through his student days at MIT,
through his years as principal architect of the DEC System PDP and VAX computers
(that ruled the IT world for a decade), and finally to his current position
as eminence grise at Microsoft.
This book was a great stroll down memory lane.
I love visiting the Computer History Museum in Mountain View, California.
I had forgotten that this wonderful museum was made possible by Gordon Bell.
He describes his efforts at collecting the oral histories that went into the museum,
and how much easier it would have been with Total Recall.
Imagine having every conversation of Charles Babbage, Thomas Watson,
John Von Neumann, and Alan Turing.)
Now, here's their main point - as you live your life, COLLECT EVERYTHING:
every visual field, every conversation, every location, every accessible bodily function -
not merely every email and web page. They describe a panoply of present and future sensors
that will perhaps make it effortless: micro video cams, physiologic monitors, gps,etc.
Ok, I've got 40 physical file drawers (I'm a fellow packrat),
but that proposition raises hackles even with me as it must with every reader.
Really? Isn't that endlessly time-consuming and distracting?
(They say "no" - I say "maybe.") "Let the system do all the work," they say,
silently collecting all you see, hear, do, and are.
Then, at least, it's all potentially available, if and when you want to retrieve it.
(Record your every moment from birth, then these e-memories will be available to
your great grandchildren, your biographer, and your therapist.)
Their goal is identical to Google's:
index and make readily available every single experience.
(They describe MIT researcher Deb Roy's 24 by 7 real-time video capture
of every instant in the life of his new born baby for three years:
bizarre perhaps but priceless for students of language.)
Health, work, education, travel, personal life are all grist for Total Recall.
The health care piece especially resonated with me, since I had developed
a system at Stanford that discovered medical knowledge from stored personal data.
They correctly describe the huge importance that will accrue to each of us
as we gather data on our day to day health and habits.
Refrigerator to Gordon - "What? No vegetables? Just Ice Cream?!"
Computer to Bob - "You've sat too long. Time to get up and bike."
Gordon describes his several episodes of severe coronary disease including cardiac arrest.
Heart disease, like most diseases, is brought on one day at a time over a lifetime.
The remedy is self observation and performance monitoring. All our habits need to be recorded.
We are our own best doctors. Not only is the data personally essential,
but it's a great epidemiologic resource. When a close friend died of cancer,
it was tragic that the causative factors had not been captured.
(We are probably swimming in a sea of unidentified carcinogens.)
One thinks of the many potential hazards of collecting data this intimate:
identity theft, denial of insurance coverage, blackmail, and cognitive clutter.
They discuss all of the many pitfalls and present some novel solutions,
eg the self-destructing Swiss Data Bank. They do NOT advocate making your data public.
I had expected (and got) a thorough discussion of their experiences with
personal data capture. But, what a pleasant, upside surprise was the engaging story of
their use by Gordon as he built the Computer Museum, dealt with his heart attacks,
dealt with a poignant incident (the mysterious disappearance/death of his boss,
superstar computer scientist Jim Gray), his deals with dozens of start-ups and
entrepreneurial projects, or his on-going effort at age 75 to build an immortal version
of himself that may be able to grow and learn after his body has been recycled!
(Want to get rich? The book is filled with great ideas for entrepreneurs - untapped gold!)
Yes. 99% of life is banal, but, as they say,
"the palest ink is better than the best memory,"so RECORD IT ALL.
I award the book a mere 4 stars, only because it is not "War and Peace."
But, if you work with computers and are interested in the future, this book is for you.
"Everything, Everywhere, All the time" is inevitable, at least for some of us.Total Recall: How the E-Memory Revolution Will Change Everything Overview

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Mood Matters: From Rising Skirt Lengths to the Collapse of World Powers Review

Mood Matters: From Rising Skirt Lengths to the Collapse of World Powers
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Mood Matters: From Rising Skirt Lengths to the Collapse of World Powers ReviewMood Matters is great fun to read as Casti's writing throughout is smooth, intelligent and humorous. The message of the book - that the mood of a society dictates what will happen rather than the reverse - is counterintuitive at first sight, but supported by many quite surprising and convincing examples. Using various indicators, in particular stock-market prices, to measure the mood of a society, Casti explores the correlation between the "mood of the crowd" and a range of other trends (skirtlengths, car colour - sounds bizarre but is actually remarkable!) and events, including the fall of nations and the outbreak of war. It is a hugely interesting and wide-ranging study. As someone with only a moderate interest in economics, I read this book for stimulation and entertainment. For those involved in assessing trends and in predicting future events, whether social, political or economic, this book might just change the whole way they ply their trade.Mood Matters: From Rising Skirt Lengths to the Collapse of World Powers Overview

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The Millennium Matrix: Reclaiming the Past, Reframing the Future of the Church (Jossey-Bass Leadership Network Series) Review

The Millennium Matrix: Reclaiming the Past, Reframing the Future of the Church (Jossey-Bass Leadership Network Series)
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The Millennium Matrix: Reclaiming the Past, Reframing the Future of the Church (Jossey-Bass Leadership Network Series) ReviewWithout over-generalizing Rex Miller explains many trends we see around us and helps us consider where they will lead. He helps us understand how we got where we are today in a way that makes me thankful to be alive at this turning point in human history. While it was written with church leaders in mind, thinkers and leaders of all organizations will benefit from this timely work.The Millennium Matrix: Reclaiming the Past, Reframing the Future of the Church (Jossey-Bass Leadership Network Series) Overview

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