The Next Wave of Technologies: Opportunities in Chaos Review

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The Next Wave of Technologies: Opportunities in Chaos ReviewThe next wave of Technologies is a very rich, and up to date, source of information. Chances are the reader has already heard, read and possibly work with some of these technologies. And of course we can always search for information on the internet. But this book bundles it all together in a consistent and comprehensive way. It also provides information that one can use as a starting point to investigate further. This book will also serve as an excellent reference book.
Next to describing and explaining the technologies, the reader gets an insight on:
- when and how these technologies and concepts, evolved to there current status
- benefits, costs, risks, limitations, and challenges
- who are (current) players (form vendor- as well as user and customer side)
- role and strategies of vendors/suppliers, and customer/user expectations
- impact on organizations
- best practices, key factors, models and frameworks
- development, management and deployment
- references to specific research done, literature, articles, whitepapers etc. (can serve as point for further study)
Phil Simon has done a great job in bringing together 15 other authors and there knowledge and expertise to form this excellent bundle of information. Each author writes a chapter on his/her specific area of expertise. One of the things I like of books written by different authors, is that each chapter has a bit different writing style, which to me makes it more interesting to read. Every chapter is written with a bit different style, while still maintaining an overall general structure. Nicely done!
Each chapter ends with a summary and a `next steps' section. The `next steps' section is intended to help the reader think about steps he/she can take when considering using, or is already using, the specific technology in their organization.
The book is structured in 4 parts:
Part1 - Introduction, Background and Definitions
Part2 - Architecture, Software Development, and Frameworks
Part3 - Data, Information, and Knowledge
Part4 - Management and Deployment
Part5 - Conclusion
the chapters are:
Part-1
Ch1 - The changing Landscape of Business and Technologies
Ch2 - How the Game has changed
Ch3 - The role of IT in an Enterprise 2.0 World
Part-2
Ch4 - Cloud Computing
Ch5 - Opens Source: The War that both Sides Won
Ch6 - Software as a Service
Ch7 - Service Oriented Architecture
Ch8 - Managing Mobile Business
Ch9 - Social Networking
Part-3
Ch10 - Enterprise Searc and Retrieval
Ch11 - Enterprise 2.0 Business Inteligence
Ch12 - Master Data Management
Ch13 - Procurement in Chaos
Part-4
Ch14 - Agile Software Development
Ch15 - Enterprise Risk Management
Ch16 - Implementing Open Source Software
Ch17 - Global Engineering
Ch18 - Enterprise 2.0 IT Project Failure
Ch19 - Readying the troops for Battle
Ch20 - Sustainability and Green IT
Part-5
Ch21 - Finding Opportunity in Chaos
That's it for my review. I hope it gives an insight of what to expect from the book.
Thansk fo reading the review.
*********The Next Wave of Technologies: Opportunities in Chaos Overview

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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) Review

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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) ReviewAs a "CRM" consultant, it's been hard enough trying to bridge the gap between "CRM software" and what CRM really is. Paul explained the differences (operationally) in his first three editions (I read 1 and 3). While CRM successes have been on the rise, I've seen little change in the markets I work in. Do they fail? No. Do they exceed beyond everyone's wildest expectations? Absolutely not.
We have this problem, as people, that we want things the way we want them. Many businesses want software that solves their problems. Many customers now want businesses to change the way they are engaged. Can you see the problem? No? Then as a business owner, you really owe it to yourself to read this book because it will open your eyes. You'll start looking at your teenager's behaviors and realize that you're not selling to Barney Fife anymore.
And as for you CRM consultants (full disclosure, I'm one of them) you will see how much value you leave on the table each and every day you build a practice around "fields and screens". Yes, software is the answer -- to how to support processes that engage customers in totally new ways. CRM at the Speed of Light 4th Edition will paint a clear picture of the changes we face as business leaders and as consultants who hope to make our businesses, or our clients, more competitive in the loyalty game.
I didn't think I would see ways to bring Social CRM into the middle market arena. But now I see how the social customer is going to demand it. Maybe not tomorrow...but certainly by next week.CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) Overview

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